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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dani Durp

June 12, 2026

5  out of  5
rating by Dani Durp
"She's great with communication! I am very forgetful and she's so helpful!"
We responded:
"Thank you, Dani! I'm glad to hear that communication has been a strong point for you. It's wonderful to know that the support provided has been helpful. If you ever need anything else, feel free to reach out!"
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Logan Beckner

June 10, 2026

5  out of  5
rating by Logan Beckner
"I was struggling to find an affordable insurance and she helped me when I needed it, she was very nice and I couldn’t have asked for a better person to help."
We responded:
"Logan, this means a lot—thank you for your kind words. Helping customers get the right coverage without the stress is what we’re all about. Looking forward to being here for you in the future!"
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Valerie Pickett

June 10, 2026

5  out of  5
rating by Valerie Pickett
"They are all super helpful whenever anything small or large comes up! Excellent service!"
We responded:
"Thank you so much, Valerie! Our goal is always to be helpful, responsive and make things as easy as we can. We're grateful for the opportunity to take care of you and appreciate you trusting our agency!"
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Shelby Blume

June 9, 2026

5  out of  5
rating by Shelby Blume
"Julie was great to work with! After trying to get quotes from several different companies, she was the only one who was easy to keep in contact with. She answered all of our questions, and it didn’t feel like she was forcing us into a decision. She saved us a ton of money from our previous insurance company, too! The process was super easy and enjoyable thanks to Julie."
We responded:
"Thank you, Shelby! I'm so glad to hear that Julie made the process easy and enjoyable for you. It's wonderful that she was able to help you save money and provide the support you needed. We're here if you have any more questions or need further assistance!"
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Stacy Wellman

June 8, 2026

5  out of  5
rating by Stacy Wellman
"Very friendly and quick turnaround!"
We responded:
"Thank you, Stacy! Our team works hard to be both welcoming and efficient, so your note means a lot. We appreciate you taking the time to share your experience with our office!"
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J T L

June 3, 2026

5  out of  5
rating by J T L
"Easy to set up new Insurance. The mobile app is easy to understand and use. I like having my Insurance information conveniently available on line."
We responded:
"Thanks for taking the time to leave a review! We’re glad setup was easy and that you found the app simple to use—especially getting your insurance information right there when you need it. And we really like that you mentioned the online convenience. Whether you choose the app, prefer calling us, or want to text instead, we’ll be here to help and make things as easy as possible for you—using whichever method you feel most comfortable with. Thanks for choosing us!"
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Katie

May 22, 2026

5  out of  5
rating by Katie
"Julie was easy to work with and respectful. She answered all my questions and helped me get the insurance I was looking for. Highly recommend!"
We responded:
"Thank you, Katie! I'm happy to hear that Julie made the process smooth and respectful for you. It's great to know she was able to assist with all your questions and find the right insurance for your needs. We appreciate your recommendation! Let us know if we can help with anything else!"
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Cindy Murray

May 20, 2026

5  out of  5
rating by Cindy Murray
"Great to work with!!"
We responded:
"Hi Cindy! Thank you so much for the 5-star review — we truly enjoyed working with you. We appreciate your kind words and look forward to working together again soon!"
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Bob Wihelm

May 7, 2026

5  out of  5
rating by Bob Wihelm
"Julie was so professional and easy to deal with during the process. She kept in contact with me for a month or so until I had time to really analysis her quote. She made the process enjoyable."
We responded:
"Bob, this is such a thoughtful review - thank you. Once of the things we value most is giving people the time and information they need to feel comfortable with their decisions, and Julie is excellent at that. Thank you for trusting our office and for recognizing her care and follow-up throughout the process!"
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Glenda Balint

April 13, 2026

5  out of  5
rating by Glenda Balint
"Julie was so nice and very helpful and it was a easy process thank you"
We responded:
"Thank you, Glenda! We're happy to hear that Julie made the process smooth and easy for you. Your kind words mean a lot to us, and we appreciate you taking the time to leave a review."
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Cody Ball

April 9, 2026

5  out of  5
rating by Cody Ball
"Julie was very help made the whole process as easy as possible."
We responded:
"Thank you, Cody! We’re thrilled to hear that Julie provided helpful and smooth service throughout your experience. At Jen Kesling State Farm here in Buckhannon, WV, we strive to make every client’s process as easy and stress-free as possible. Be sure to reach out if there is anything else we can help with!"
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Kirsten coit-fetty

March 31, 2026

5  out of  5
rating by Kirsten coit-fetty
"Ann Bush has beef great for all our insurance needs. Thanks."
We responded:
"Kirsten, thank you for your feedback! I'm happy to hear that Ann has been great in assisting with your insurance needs. We appreciate your trust in us. If you have any questions or need further assistance, feel free to reach out anytime!"
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Courtney Simpson

March 17, 2026

5  out of  5
rating by Courtney Simpson
"Megan was so helpful and super knowledgeable about what i needed! She helped me in a timely manner and answered any and all questions that I had! 10/10 recommend!"
We responded:
"Courtney, thank you so much for your fantastic review! We’re delighted to hear that Megan provided knowledgeable and timely assistance to meet your needs. We pride ourselves on delivering expert guidance and exceptional customer service. If you ever have more questions or need support with insurance or financial planning, please don’t hesitate to reach out. We’re here to help you every step of the way! Thanks again for recommending Jen Kesling State Farm! We appreciate you!"
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Homer Chapman

March 9, 2026

5  out of  5
rating by Homer Chapman
"They say you can save money by bypassing the agent and setting up your insurance direct to the agency online. Yeah, I tried that. I saved some money, but there's something to be said for having an agent. It can be hard to get answers from an app. So when my old State Farm agent called to see if I would be interested in coming back and showed me that they could save me even more money I jumped at the opportunity. I'm very pleased with my overall experience."
We responded:
"Hi Homer, Thank you for sharing your experience! We completely understand that while online platforms may offer some savings, having a knowledgeable agent by your side can make all the difference in getting clear answers and personalized solutions. At Jen Kesling State Farm, we’re proud to provide tailored insurance guidance that helps our clients save more while feeling confident about their coverage. We’re thrilled to hear that returning to your local State Farm agent has been a positive experience and that we could help you save even more. If you ever have questions or need further assistance, don’t hesitate to reach out—we’re here to support you every step of the way! Happy to have you with us!"
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Bryan Steadman

March 9, 2026

5  out of  5
rating by Bryan Steadman
"Megan is a ROCKSTAR! She was able to increase my level of auto insurance as well as add renters coverage at half the cost of my previous provider. 10 out of 10 would recommend. My only regret is not switching sooner."
We responded:
"Bryan, thank you for your fantastic review! I'm happy to hear that Megan could assist you with your insurance needs and provide you with such great savings. We’re grateful for your recommendation and are here to help with anything else you might need. Thanks for choosing us!"
Profile photo of April Smith (Slim)

April Smith (Slim)

March 6, 2026

5  out of  5
rating by April Smith (Slim)
"Very friendly and kind"
We responded:
"Thank you, April! I'm happy to know you found our team friendly and kind. We’re always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Jason Elkins

March 4, 2026

5  out of  5
rating by Jason Elkins
"Megan has helped me tremendously and is a great person to work with. I highly recommend her."
We responded:
"Thank you, Jason! I'm happy to hear that Megan has been such a great help to you. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Thomas

February 25, 2026

5  out of  5
rating by Thomas
"I have no complaints every time I call they help me out they take their time and if they can't get with me they get back with me ASAP"
We responded:
"Thank you for your review, Thomas! I'm happy to hear that our team consistently provides you with the assistance you need. We’re always here to help, so feel free to reach out anytime!"
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D Collett

February 23, 2026

5  out of  5
rating by D Collett
"Always pleasant to talk and work with and goes out of the way to help make sure you are taken care of."
We responded:
"Thank you for the kind words! We're happy to know that you find our team pleasant and helpful. We're committed to ensuring you receive the best care possible. If there's anything else we can assist you with, just let us know!"
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Autumn Fields

February 20, 2026

5  out of  5
rating by Autumn Fields
"I have loved my 4 years with State Farm! Savannah has answered every question I’ve had in a very timely manner. Everyone in general has been so nice and helpful, highly recommend Jen and her team!"
We responded:
"Thank you for your kind words, Autumn! I'm so happy to hear that Savannah and the rest of our team have been able to assist you over the past four years. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Troy Cooper

February 10, 2026

5  out of  5
rating by Troy Cooper
"I’ve had an excellent experience with State Farm, especially working with Julie. She is knowledgeable, friendly, and always quick to respond whenever I have questions or need help. Julie takes the time to explain everything clearly and genuinely cares about making sure her clients are well taken care of. It’s a great feeling knowing I’m in good hands. Highly recommend Julie and her State Farm office!"
We responded:
"Thank you, Troy, for your wonderful feedback! I'm delighted to hear that Julie has been so helpful and attentive to your needs. We’re committed to providing the best service possible, and it’s great to know you feel well taken care of. If you ever need anything else, feel free to reach out!"
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Laura Slater

February 5, 2026

5  out of  5
rating by Laura Slater
"Megan was a delight, very helpful and I would recommend her to anybody, she’s awesome agent. I’m thankful for the time that she spent going over everything with me so that I was comfortable with all of my coverage."
We responded:
"Laura, thank you for your kind words! We are so happy to hear that Megan provided such helpful service and made sure you felt comfortable with your coverage. We appreciate your recommendation and are here if you need anything else. Thanks for choosing us!"
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Johnna Dunham

February 3, 2026

5  out of  5
rating by Johnna Dunham
"We worked with Megan to set up our homeowners, auto insurance, and life insurance policies. She was so personable, knowledgeable, and easy to work with. Not to mention, the thousands she saved us. Highly recommend!"
We responded:
"Johnna, thank you for your fantastic review! We're so happy to hear that Megan was able to help you with your homeowners, auto and life insurance and make the process easy while delivering real savings. She truly cares about helping customers find the right coverage with confidence. We appreciate your recommendation and trust in Jen Kesling State Farm. Our team is always here whenever you need us!"
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Shane Wamsley

February 2, 2026

5  out of  5
rating by Shane Wamsley
"Was detailed and well explained and felt welcome it was a good experience"
We responded:
"Thank you, Shane! We’re glad you felt welcome and that everything was clear and detailed. It was a pleasure working with you, and we look forward to helping you again!"
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Tyler Beaty

January 20, 2026

5  out of  5
rating by Tyler Beaty
"Great service and support!!! I’d recommend to anyone looking."
We responded:
"Thank you, Tyler! I'm happy you find our service and support to be excellent. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out! We appreciate you!"