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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Derek Vance

May 8, 2026

5  out of  5
rating by Derek Vance
"Julie from the staff was great to work with the entire process and made everything simple and convenient. Thanks again!"
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Bob Wihelm

May 7, 2026

5  out of  5
rating by Bob Wihelm
"Julie was so professional and easy to deal with during the process. She kept in contact with me for a month or so until I had time to really analysis her quote. She made the process enjoyable."
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Lisa Toothman

May 7, 2026

5  out of  5
rating by Lisa Toothman
"Julie was very helpful! Always available by phone, text or email. Thank you for the saving, Julie!"
We responded:
"Lisa, we really appreciate you taking the time to share your experience! It was a pleasure being able to support you whenever you needed, and we're so happy everything worked out smoothly. Your kind words truly brighten our day—thank you for trusting us to help!"
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Glenda Balint

April 13, 2026

5  out of  5
rating by Glenda Balint
"Julie was so nice and very helpful and it was a easy process thank you"
We responded:
"Thank you, Glenda! We're happy to hear that Julie made the process smooth and easy for you. Your kind words mean a lot to us, and we appreciate you taking the time to leave a review."
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Cody Ball

April 9, 2026

5  out of  5
rating by Cody Ball
"Julie was very help made the whole process as easy as possible."
We responded:
"Thank you, Cody! We’re thrilled to hear that Julie provided helpful and smooth service throughout your experience. At Jen Kesling State Farm here in Buckhannon, WV, we strive to make every client’s process as easy and stress-free as possible. Be sure to reach out if there is anything else we can help with!"
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Kirsten coit-fetty

March 31, 2026

5  out of  5
rating by Kirsten coit-fetty
"Ann Bush has beef great for all our insurance needs. Thanks."
We responded:
"Kirsten, thank you for your feedback! I'm happy to hear that Ann has been great in assisting with your insurance needs. We appreciate your trust in us. If you have any questions or need further assistance, feel free to reach out anytime!"
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Courtney Simpson

March 17, 2026

5  out of  5
rating by Courtney Simpson
"Megan was so helpful and super knowledgeable about what i needed! She helped me in a timely manner and answered any and all questions that I had! 10/10 recommend!"
We responded:
"Courtney, thank you so much for your fantastic review! We’re delighted to hear that Megan provided knowledgeable and timely assistance to meet your needs. We pride ourselves on delivering expert guidance and exceptional customer service. If you ever have more questions or need support with insurance or financial planning, please don’t hesitate to reach out. We’re here to help you every step of the way! Thanks again for recommending Jen Kesling State Farm! We appreciate you!"
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Homer Chapman

March 9, 2026

5  out of  5
rating by Homer Chapman
"They say you can save money by bypassing the agent and setting up your insurance direct to the agency online. Yeah, I tried that. I saved some money, but there's something to be said for having an agent. It can be hard to get answers from an app. So when my old State Farm agent called to see if I would be interested in coming back and showed me that they could save me even more money I jumped at the opportunity. I'm very pleased with my overall experience."
We responded:
"Hi Homer, Thank you for sharing your experience! We completely understand that while online platforms may offer some savings, having a knowledgeable agent by your side can make all the difference in getting clear answers and personalized solutions. At Jen Kesling State Farm, we’re proud to provide tailored insurance guidance that helps our clients save more while feeling confident about their coverage. We’re thrilled to hear that returning to your local State Farm agent has been a positive experience and that we could help you save even more. If you ever have questions or need further assistance, don’t hesitate to reach out—we’re here to support you every step of the way! Happy to have you with us!"
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Bryan Steadman

March 9, 2026

5  out of  5
rating by Bryan Steadman
"Megan is a ROCKSTAR! She was able to increase my level of auto insurance as well as add renters coverage at half the cost of my previous provider. 10 out of 10 would recommend. My only regret is not switching sooner."
We responded:
"Bryan, thank you for your fantastic review! I'm happy to hear that Megan could assist you with your insurance needs and provide you with such great savings. We’re grateful for your recommendation and are here to help with anything else you might need. Thanks for choosing us!"
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April Smith (Slim)

March 6, 2026

5  out of  5
rating by April Smith (Slim)
"Very friendly and kind"
We responded:
"Thank you, April! I'm happy to know you found our team friendly and kind. We’re always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Dani Durp

March 5, 2026

5  out of  5
rating by Dani Durp
"She's great with communication! I am very forgetful and she's so helpful!"
We responded:
"Thank you, Dani! I'm glad to hear that communication has been a strong point for you. It's wonderful to know that the support provided has been helpful. If you ever need anything else, feel free to reach out!"
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Jason Elkins

March 4, 2026

5  out of  5
rating by Jason Elkins
"Megan has helped me tremendously and is a great person to work with. I highly recommend her."
We responded:
"Thank you, Jason! I'm happy to hear that Megan has been such a great help to you. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Thomas

February 25, 2026

5  out of  5
rating by Thomas
"I have no complaints every time I call they help me out they take their time and if they can't get with me they get back with me ASAP"
We responded:
"Thank you for your review, Thomas! I'm happy to hear that our team consistently provides you with the assistance you need. We’re always here to help, so feel free to reach out anytime!"
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D Collett

February 23, 2026

5  out of  5
rating by D Collett
"Always pleasant to talk and work with and goes out of the way to help make sure you are taken care of."
We responded:
"Thank you for the kind words! We're happy to know that you find our team pleasant and helpful. We're committed to ensuring you receive the best care possible. If there's anything else we can assist you with, just let us know!"
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Autumn Fields

February 20, 2026

5  out of  5
rating by Autumn Fields
"I have loved my 4 years with State Farm! Savannah has answered every question I’ve had in a very timely manner. Everyone in general has been so nice and helpful, highly recommend Jen and her team!"
We responded:
"Thank you for your kind words, Autumn! I'm so happy to hear that Savannah and the rest of our team have been able to assist you over the past four years. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Troy Cooper

February 10, 2026

5  out of  5
rating by Troy Cooper
"I’ve had an excellent experience with State Farm, especially working with Julie. She is knowledgeable, friendly, and always quick to respond whenever I have questions or need help. Julie takes the time to explain everything clearly and genuinely cares about making sure her clients are well taken care of. It’s a great feeling knowing I’m in good hands. Highly recommend Julie and her State Farm office!"
We responded:
"Thank you, Troy, for your wonderful feedback! I'm delighted to hear that Julie has been so helpful and attentive to your needs. We’re committed to providing the best service possible, and it’s great to know you feel well taken care of. If you ever need anything else, feel free to reach out!"
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Laura Slater

February 5, 2026

5  out of  5
rating by Laura Slater
"Megan was a delight, very helpful and I would recommend her to anybody, she’s awesome agent. I’m thankful for the time that she spent going over everything with me so that I was comfortable with all of my coverage."
We responded:
"Laura, thank you for your kind words! We are so happy to hear that Megan provided such helpful service and made sure you felt comfortable with your coverage. We appreciate your recommendation and are here if you need anything else. Thanks for choosing us!"
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Johnna Dunham

February 3, 2026

5  out of  5
rating by Johnna Dunham
"We worked with Megan to set up our homeowners, auto insurance, and life insurance policies. She was so personable, knowledgeable, and easy to work with. Not to mention, the thousands she saved us. Highly recommend!"
We responded:
"Johnna, thank you for your fantastic review! We're so happy to hear that Megan was able to help you with your homeowners, auto and life insurance and make the process easy while delivering real savings. She truly cares about helping customers find the right coverage with confidence. We appreciate your recommendation and trust in Jen Kesling State Farm. Our team is always here whenever you need us!"
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Shane Wamsley

February 2, 2026

5  out of  5
rating by Shane Wamsley
"Was detailed and well explained and felt welcome it was a good experience"
We responded:
"Thank you, Shane! We’re glad you felt welcome and that everything was clear and detailed. It was a pleasure working with you, and we look forward to helping you again!"
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Tyler Beaty

January 20, 2026

5  out of  5
rating by Tyler Beaty
"Great service and support!!! I’d recommend to anyone looking."
We responded:
"Thank you, Tyler! I'm happy you find our service and support to be excellent. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out! We appreciate you!"
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Samantha Adams

January 18, 2026

5  out of  5
rating by Samantha Adams
"Savannah made the transition from another company seamless and so simple. Thanks to her, I was able to cut my monthly auto premium in half and cut my yearly home owners insurance in half. She was thorough and explained everything I had questions about. Highly recommend!"
We responded:
"Thank you for sharing your positive experience, Samantha! We're delighted Savannah made your transition seamless and helped you save significantly on your auto and homeowners insurance. Providing thorough explanations and excellent customer service is our priority. We appreciate your recommendation and look forward to assisting you with all your insurance needs!"
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Linda Clark

January 12, 2026

5  out of  5
rating by Linda Clark
"Julie has been very helpful in setting me up with new auto and home owners insurance. I've just moved here from Florida and she has made me feel quite welcomed. I've switched companies from what I had before and it has been a savings to me of several hundred dollars. Thank you, Julie!"
We responded:
"Linda, we truly appreciate you taking the time to share your experience. Julie is dedicated to providing excellent service, and we're glad she could support you as you settled in and secured your new auto and home insurance. It’s wonderful to hear that you’re enjoying considerable savings with your new coverage. Thank you for choosing us to assist you during this transition—please feel free to reach out anytime if you need further help!"
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Leah Chidester

January 10, 2026

5  out of  5
rating by Leah Chidester
"Julie was so helpful, understanding, honest and easy to work with. She helped my family attain affordable coverage when we had two teenagers joining the policy (stressful time). It was special to find a hometown agent who not only cares about the teens they are securing behind the wheel but understands how important budgeting, finances and great protection are!"
We responded:
"Thank you so much for your kind words, Leah!! Julie is truly dedicated to making sure every family member is well cared for, especially during those stressful times- like adding teenage drivers to a policy. We're so glad she could help your family find affordable coverage that balances great protection with your budgeting needs. It's our pleasure to be your hometown agent and support you every step of the way. Please don’t hesitate to reach out anytime—we’re always here for you!"
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Monica

January 6, 2026

5  out of  5
rating by Monica
"Julie was very helpful with getting my insurance. She was very nice and polite. Thank you for your help!!"
We responded:
"Monica, thank you for your feedback! I'm glad to hear that Julie was able to assist you with your insurance needs. We appreciate your kind words and are here if you need anything else. Thanks for choosing us!"
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Kevin Vaillancourt

January 2, 2026

5  out of  5
rating by Kevin Vaillancourt
"Agent called and informed me of rate decrease as I called several months prior checking on rates and my agent remembered me and reached out, now I am back with State Farm, switching from Erie. Thank you so much Kevin"
We responded:
"Thank you so much for your thoughtful review, Kevin! We truly believe our people are important, and we make it a priority to remember and stay connected with each person we work with. Julie is wonderful at keeping in touch, and we're glad she reached out to let you know about the rate decrease. Welcome - we’re excited to have you with us and look forward to supporting you in the future!"